Terms & Conditions

*Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/twc_sub_agreement.html. Triple Play offers expire 09/18/16 and are available to residential new and existing Single Play customers. Triple Play price will increase $20 per month for months 13-24. After 24 months, regular rates in effect at that time apply. To qualify, current customers cannot already subscribe to two or more premiums.  The rate for this offer is $29.99 per month for 12 months.  After 1 year, regular rates in effect at that time will apply. Free Installation applies to Easy Connect Kit through 09/18/16. Free Installation does not apply to National West and Former New Wave and Former Insight locations. All services not available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.

To receive all TV services, Preferred TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.

The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Voice and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems.

TV: HDTV and HD Set-Top Box are required to receive HD service. TWC TV® requires Starter TV, iPad and/or iPhone with iOS 7.0, Kindle Fire HD/HDX and/or Android 2.3 and/or Android 2.3 on smartphones and Android 4.0 or higher and WiFi connection. Start Over® is available on select shows from participating networks. As a condition of service, you may be required to have equipment for every TV in your home. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability and the video package to which you subscribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service. 

Must subscribe to both Preferred TV and Voice to get Caller ID on TV. Caller ID on TV is not available in all areas. 

Internet: Access to WiFi hotspots is available to customers with minimum Standard or Extreme Internet. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.

Voice: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Voice does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Voice, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]

Phone 2 Go App
Phone 2 Go requires TWC Voice service, a TWC ID, a compatible device running iOS 6.0, Android 4.1 or higher and a cellular or Wi-Fi data connection. Phone 2 Go may not be available in all areas. Subject to change without notice. Some restrictions apply.

Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.

Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® are service marks of Home Box Office Inc. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. Showtime Anytime is available through participating TV providers. Showtime Anytime is intended for viewing solely in the United States and its territories and possessions. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.

For pages that are not regionalized, add after the East/West Disclaimers with the header:
For Hawaii Customers Only.

The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Voice and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.

* Offers expire 12/18/16 and are available to existing residential customers. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/twc_sub_agreement.html. Additional charges apply for equipment, installation, taxes & fees, broadcast, sports programming, activation and other surcharges, Directory Assistance, Operator Services, International calls outside of the calling area and other one-time charges. After promotional period, regular monthly rates will apply. You may cancel anytime by calling 643-2337. Free Installation applies to Easy Connect Kit through 09/18/16. All services may not be available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.

Subscription to a qualifying Time Warner Cable Triple Play and proof of switch from previous provider are required to receive a Visa Reward Card. Customers must be in good standing and maintain all services for 90 days. To register go to switchto.oceanic.com. Use promo code: Oceanic100, Oceanic 200 or Oceanic300.

Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Enterprises LLC. All Rights Reserved.

TV: To receive all TV services, Digital TV, remote and lease of a Set-Top box are required. As a condition of service, you may be required to have equipment for every TV in your home. HDTV and HD Set-Top box are required to receive HD service. Some services are not available to CableCARD™ customers. Some functions require compatible set-top box or DVR. Enhanced Whole House and Whole House DVR services are optional services available for an incremental charge. Lease of at least one additional Whole House DVR compatible Set-Top Box required to receive Whole House service. Actual recording capacity may vary. TWC TV® requires Basic TV, iPad or iPhone with iOS 7.0, Kindle Fire HD/HDX and/or Android 2.3 and/or Android 2.3 on smartphones and Android 4.0 or higher and WiFi connection. Start Over® is available on select shows from participating networks. TWC authorized modem required for in home viewing and minimum 1.5Mbps connection recommended for out of home viewing. Programming is subject to availability and the video package to which you subscribe. Not all equipment supports all services. HDTV and HD set-top box are required to receive HD service. Must subscribe to both Digital TV and Voice to get Caller ID on TV. Caller ID on TV is not available in all areas.

Internet: Lease of a modem or purchase of a compatible modem required for Internet service. Current compatible modems can be found at twc.com/compatiblemodems. Access to WiFi hotspots is available to residential customers with Extreme Internet or higher. Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.

Voice: Additional charges apply for surcharges, taxes, fees, Directory Assistance, Operator Services and International calls outside of the calling area. [TWC Voice does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, TWC Voice, including the ability to access 9‐1‐1 services, may not be available. 8-Hour back-up power available for a fee.]

Phone 2 Go App
Phone 2 Go requires TWC Voice service, a TWC ID, a compatible device running iOS 6.0, Android 4.1 or higher and a cellular or Wi-Fi data connection. Phone 2 Go may not be available in all areas. Subject to change without notice. Some restrictions apply.

Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.

Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories where a high speed internet connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO® and CINEMAX® ® and related channels and service marks are the property of Home Box Office Inc. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. SHOWTIME ANYTIME® is available through participating TV providers. SHOWTIME ANYTIME® is intended for viewing solely in the United States and its territories and possessions. © 2016 Showtime Networks Inc. All rights reserved. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. STARZ Play is only accessible in the U.S. and certain U.S. territories and requires a high speed internet connection (a minimum 3G connection is required to use on an authorized mobile device). The Play services are included with a subscription through participating cable, satellite and telco television providers. STARZ® and related service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2016 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.

©2016 gettimewarnercable.com. All rights reserved.